Legal Documents

Daraz Palay's Terms & Conditions — Fully in Bengali

Please read these terms before using Daraz Palay. We want you to play with full clarity — no hidden clauses, everything stated plainly.

Last Updated: January 2026 About 8–10 minutes to read
Account & Registration Policy
One account per person. Must be 18 or older. Registration must be completed with accurate information — providing false details may result in account closure.
Payment & Withdrawal Terms
Deposits from ৳200 and withdrawals from ৳500. bKash, Nagad, Rocket, and USDT supported. KYC verification required for withdrawals.
Bonus & Promotion Terms
Wagering requirements apply to all bonuses. Rewards will be voided if bonus abuse or multiple accounts are detected.
Security & Privacy
Your personal information is protected with SSL encryption and is never sold to third parties. Privacy Policy Available on a separate page.
Gaming Rules
All games are RNG-certified. Wins resulting from technical errors are not valid. Each game's individual rules apply.
Responsible Gaming Obligations
Daraz Palay is a place for entertainment, not addiction. Players can set their own limits. Full Policy View here.

1Introduction & Consent

These Terms & Conditions ("Terms") form a legal agreement between Daraz Palay ("Platform", "we") and its users ("you", "member"). By accessing the Daraz Palay website or creating an account, you are deemed to have accepted these Terms.

We encourage every Daraz Palay player to read the full Terms and Conditions carefully. These terms are written to protect your rights as well. If any section is unclear, reach out to our Bengali-language support team.

Important: These Terms & Conditions were last updated in January 2026. Daraz Palay reserves the right to modify these terms at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms.


2Account Registration Requirements

To create an account on Daraz Palay, you must meet the following requirements:

  • You must be at least 18 years of age.
  • Each person may register only one account.
  • You must provide your real name, phone number, and email address where applicable.
  • You must use a mobile banking account registered in your own name.
  • Registration is not available from countries or regions where Daraz Palay's services are prohibited.

Keeping your account secure is entirely your responsibility. Do not share your password with anyone. You are liable for any transactions made by a third party who gains access to your account.

Warning: If multiple accounts are found sharing the same device, IP address, or payment method, all associated accounts will be suspended and balances forfeited.


3Age & Identity Verification (KYC)

Daraz Palay has a zero-tolerance policy when it comes to protecting minors from gaming. Age is verified at registration, and KYC documents may be requested at any time.

Common situations where KYC is required:

  • Before your first large withdrawal (৳50,000+).
  • If account information appears suspicious.
  • Multiple accounts showing the same details.

For KYC verification, a National ID (NID) or birth registration certificate is generally accepted. Verification is completed within 24 hours of document submission.


4Deposit & Withdrawal Policy

Subject Deposit Withdrawal
Minimum Amount ৳200 ৳500
Method BKash, Nagad, Rocket, USDT BKash, Nagad, Rocket, USDT
Processing Time 1–3 minutes 3–5 minutes
KYC Required Generally No Yes, if ৳50,000+
Fee None None

The account used for deposits and the account used for withdrawals must belong to the same person. Withdrawals to a third party's account are not permitted. Daraz Palay complies with international anti-money laundering regulations.

Please Note: Bonus balance cannot be withdrawn until its wagering requirements are met. Real money balance may be withdrawn at any time.


5Bonus & Promotion Terms

Daraz Palay offers a variety of bonuses — welcome bonuses, reload bonuses, cashback, free spins, and more. Each offer has its own specific terms, but some general rules apply to all bonuses:

  • Each bonus offer may only be used once per person.
  • Bonus balance cannot be withdrawn until the wagering requirement (typically 20x–30x) is fulfilled.
  • If wagering is not completed within the bonus validity period, the bonus balance will be forfeited.
  • Any attempt to claim bonuses through multiple accounts will result in all bonuses being cancelled and the accounts suspended.
  • Purchasing a bonus buy in a game may be subject to separate terms specific to that game.

Daraz Palay reserves the right to modify or discontinue any promotion at any time without prior notice. For any questions about bonuses, please contact support.


6Gaming Rules

All games on Daraz Palay are developed by internationally recognized software providers and powered by an RNG (Random Number Generator). No one — not Daraz Palay, not the player — can predetermine the outcome.

  • If your internet connection drops during a game, the game state will be saved.
  • Any winnings resulting from a technical error will be considered void.
  • Each game's payout table and RTP information can be found within the game interface.
  • Bets cannot be changed after a round has started in a crash game.
  • In the event of any dispute, Daraz Palay's server logs shall serve as the final and conclusive evidence.

Exploiting any bug or vulnerability in the game software is strictly prohibited. If detected, the account will be immediately suspended and all winnings forfeited.


7Prohibited Activities

All Daraz Palay members must refrain from the following actions:

  • Creating multiple accounts or using another person's account.
  • Completing KYC or registration using false information.
  • Using bots, automated software, or any hacking tools.
  • Bonus arbitrage or systematic bonus abuse.
  • Using funds from money laundering or illegal sources on the platform.
  • Harassing other players or members of the support team.
  • Abusing chargebacks or payment disputes.

Violation of this rule may result in Daraz Palay suspending the account and forfeiting the balance without notice.


8Account Closure & Suspension

Daraz Palay may temporarily suspend or permanently close an account under the following circumstances:

  • Violation of any clause of the Terms and Conditions.
  • Failure to submit KYC documents or submission of fraudulent documents.
  • Prolonged inactivity (12 months) — a notice will be sent beforehand.
  • When a player voluntarily requests self-exclusion or account closure.

If an account is closed for standard reasons, any remaining real money balance will be refunded after verification. Closure due to a terms violation will result in forfeiture of the balance.


9Responsible Gaming Policy

At Daraz Palay, we believe gaming is entertainment — not a way to cope with life's pressures. We are deeply committed to responsible gaming and make no compromises on this.

  • Each member can set their own daily, weekly, or monthly deposit limit.
  • Self-exclusion — from 24 hours to permanent — can be requested at any time.
  • If you feel that your gaming habits are becoming difficult to control, please contact Daraz Palay support.
  • The platform is strictly prohibited for anyone under 18 years of age.

For more details Responsible Gaming Visit the page.


10Terms Updates & Contact

Daraz Palay may partially or fully update these Terms and Conditions at any time. For significant changes, members will be notified via email or platform notification.

Continuing to use the platform after updated terms have been published on this page will be considered acceptance of those changes. We recommend checking this page regularly.

For any questions or complaints, please reach out to us:

Email: [email protected]

Live Chat: 24/7 Bengali-language support available on the platform.

Response time: Usually within 15 minutes.

General FAQ

If the app won't open or is prompting an update, try these steps first. Start by restarting your phone and trying again — this often clears temporary cache issues. If an update is required, install it right away, as older versions may have security vulnerabilities and Daraz Palay may stop supporting them. If the problem persists, uninstall the app and reinstall it; clearing the cache from your settings can also help. Note that if your phone's operating system (Android/iOS) is out of date, the Daraz Palay app may not function correctly. If none of this resolves the issue, reach out via Daraz Palay live chat — sharing your device model and Android/iOS version will help us assist you faster. In the meantime, you can always access the site through your browser while the app issue is being resolved.

Under Daraz Palay's policy, multiple accounts originating from the same IP address or device can generally raise a flag. That said, it's entirely possible for a household to have more than one adult member who wants to play independently. In that case, the best course of action is to notify Daraz Palay support in advance — let them know that multiple individuals from the same address (such as siblings or a married couple) intend to open separate accounts. If each person has their own mobile number, mobile banking account, and NID, and support has been informed beforehand, permission may be granted. However, if any payment method or identity document is shared between users, it will be treated as multi-accounting and all accounts risk being suspended. If in doubt, consult us via Live Chat before proceeding.
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