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Daraz Palay Privacy Policy — your In Data Protection Our Commitment

When you open an account or play on Daraz Palay, we receive certain information. This page explains clearly what we do with that information, how we keep it safe, and who we do or don't share it with.

Updated: January 2026 7–9 min read Written in Plain Language
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6 Core Privacy Principles at Daraz Palay

Limitations on Data Collection
Daraz Palay collects only what is necessary — data needed to provide services, verify identity, and process payments. Nothing more.
SSL 256-Bit Encryption
Every transaction and piece of personal data is encrypted with 256-bit SSL. Hackers and third parties cannot read this information.
Sale of Data is Strictly Prohibited
Daraz Palay never sells your name, phone number, or gaming information to third parties. This is an absolute and non-negotiable policy.
You're in Control
You can request to view, correct, or delete your personal data at any time. Daraz Palay fully respects this right.
Option to Opt Out of Marketing
If you no longer wish to receive promotional emails or SMS messages, you can opt out at any time. Daraz Palay will never push unsolicited marketing on you.
Policy in clear, plain language
Nobody enjoys reading a privacy policy packed with legal jargon. That's why Daraz Palay has written everything in plain, simple language.
Table of Contents
Terms & Conditions Responsible Gaming FAQ About Us

This Privacy Policy ("Policy") is an agreement between Daraz Palay ("Platform", "we") and its users ("you") regarding the collection and use of information. By using Daraz Palay, you are deemed to have consented to this Policy. If you have any questions, [email protected]to let us know.

1What information do we collect?

Daraz Palay only collects information that is strictly necessary to provide our services. We do not collect unnecessary or excessive data.

Data Type Example Collection Point
Identity Name, mobile number, date of birth At the Time of Registration
KYC NID number, photo (where applicable) Verification Period
Financial BKash/Nagad number, transaction history Payment Processing Time
Gaming Bet history, win/loss records Gaming Session Duration
Technical IP address, device information, browser Visit Duration
Contact Support Chat Messages, Emails Support Hours

Special Category Data: Daraz Palay never collects religious beliefs, political views, health information, or biometric data. Only the information listed above is ever collected.

2Why and how is your information used?

Daraz Palay uses your information only for specific, limited purposes. Your data is never used beyond what it was collected for.

  • Account Creation & Management: Identity verification for registration, login, and account security.
  • Payment Processing: To process deposits and withdrawals securely.
  • Compliance with legal obligations: To comply with AML (Anti-Money Laundering) and KYC regulations.
  • Fraud Prevention: To detect suspicious transactions or multiple accounts.
  • Service Improvement: To analyze which games are most popular and where issues arise.
  • Promotional Communications: To send you offers and bonus-related messages with your consent.

Daraz Palay never sells or rents your data to advertisers.

3How Is Your Data Stored and Kept Secure?

Daraz Palay uses internationally recognized technology to keep your data secure. Our security framework is built across multiple layers:

SSL 256-Bit Encryption
All communication is encrypted. No one can intercept data between your browser and our servers.
Encrypted Database
Data stored in our databases is also independently encrypted. Only authorized personnel can access specific information.
24/7 Security Monitoring
Our security team monitors systems around the clock. Any unusual activity is detected immediately.
Regular Security Audits
An independent team of third-party experts regularly audits the entire system to identify vulnerabilities.
Minimum Necessary Access
Each staff member can only access the data they need for their specific role — nothing more.

Important: No matter how advanced our technology is, keeping your account password safe is your responsibility. Never share your password with anyone, and contact Daraz Palay support immediately if you notice anything suspicious.

4Who Is Your Data Shared With?

Daraz Palay never sells your information to third parties. However, there are a few limited circumstances where data may be shared:

  • Payment Providers: Only the information required to process transactions is shared with bKash, Nagad, and Rocket.
  • Game Software Providers: Game session data is shared with providers such as Pragmatic Play — but never any personally identifiable information.
  • Legal Authorities: Data may be disclosed to government authorities pursuant to a court order or legal obligation.
  • Security Specialists: During security audits, only specific system data is reviewed — never personal information.

Our commitment: Outside of the circumstances listed above, Daraz Palay does not share your information with any advertisers, data brokers, or other third parties.

5Cookies & Tracking Technologies

Daraz Palay uses cookies and similar technologies on its website. Cookies are small data files stored in your browser.

Essential Cookies
To maintain login sessions, remember language preferences, and ensure security. The site cannot function without these cookies, so they are always active.
Analytics Cookies
To understand which parts of the site are most used and where issues exist. This information is collected entirely anonymously.
Relevant Offers Cookie
To understand your gaming preferences and show you relevant offers. These can be disabled.
Security Cookies
Used to prevent CSRF attacks and detect suspicious login activity.

Cookies can be disabled from your browser settings, though some site features may not work as a result.

6Your Rights

Daraz Palay believes you are the owner of your data. That's why you have specific rights that we fully respect:

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Right to Access
You can request to know what information we hold about you.
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Right to Rectification
You can request that any incorrect or outdated information be updated.
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Right to Erasure
You may request deletion of your data after account closure (except where retention is required by law).
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Right to Restrict Processing
You can request that the processing of your information be restricted in certain circumstances.
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Right to Data Portability
You may request a copy of your data in a readable format.
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Marketing Opt-Out
You can opt out of promotional messages at any time.

To exercise these rights [email protected]Email us or let us know via Live Chat in Bengali. Daraz Palay will respond within 7 business days.

7Children's Privacy & Age Restrictions

Daraz Palay strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors.

If an underage individual has created an account for any reason, the account and all associated data will be deleted immediately upon notification. Parents can [email protected]to let us know.

A note for parents: Please be mindful that minors in your household cannot access online gaming sites. Daraz Palay Responsible Gaming Committed to our principles.

8Changes to the Privacy Policy

Daraz Palay may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, the addition of new payment methods, or updates to our services.

If any significant changes are made, you will be notified via SMS to your registered mobile number or through a platform notification. The "Last Updated" date at the top of this page will always reflect when the most recent change was made.

Continued use of the platform after an updated policy has been published will be considered as acceptance of the new policy.

9Contact & Complaints

For any questions, complaints, or requests regarding this Privacy Policy, please contact Daraz Palay:

Email: [email protected]

Live Chat: 24/7 support in Bengali on the platform.

Response Time: Within 7 business days.

Language: Communication in Bengali is welcome.

If you are not satisfied with Daraz Palay's response, you have the right to lodge a complaint with the relevant data protection authority.

FAQ

Daraz Palay currently offers three support channels. First, Live Chat — the fastest option. Log in to the platform and click the chat button at the bottom right of any page to speak with an agent directly in Bengali. Response times are typically 1–5 minutes. Live Chat is available from 8:00 AM to 12:00 AM (Bangladesh time). During late-night hours, automated messages are sent, and a human agent will follow up the next morning. Second, Email — send your query to [email protected] and expect a reply within 24 hours. Email is ideal for complex matters, KYC issues, or payment disputes, as you can attach supporting documents. Third, the in-account Ticket System — log in, go to the "Support" menu, and open a ticket. This keeps your entire communication history in one place. In all cases, you are welcome to write in Bengali and will receive replies in Bengali.

If a match or event is cancelled, Daraz Palay settles bets on a case-by-case basis in accordance with its rules. If a match is cancelled before it begins, the full stake is generally refunded. If a match is abandoned after completing at least 90% of scheduled play (81+ minutes for football), bets may be settled based on the result at the time of abandonment — though this depends on the specific game rules. In most abandonment cases, bets are voided and stakes are returned. Crash games work slightly differently — once a round starts it runs to completion, and if a technical fault causes it to stop mid-round, settlement is determined by the server logs. For full details, contact Daraz Palay via live chat or Terms & Conditions Visit the page.
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